ecv66 Privacy Policy — How We Handle Your Data
Your privacy matters to ecv66. This policy explains what personal data we collect, why we collect it, how it is used, and the rights you hold as a player on our platform.
Last updated: January 2026
Introduction
ecv66 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your information is used solely to operate the platform, process your transactions, verify your identity, and keep your account secure.
ecv66 is an online casino and sports betting platform operated for players in Bangladesh. In the course of providing our services, we collect and process certain personal data from players who register accounts and use the platform. This Privacy Policy sets out what data we collect, the purposes for which it is processed, how long we retain it, and the rights that players have in relation to their personal data.
This Privacy Policy applies to all players who access ecv66 via any device or browser, including players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. By registering an account with ecv66, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
All data in transit is protected by SSL 256-bit encryption. Your payment and account details are never transmitted in plain text.
ecv66 never sells your personal data to advertisers, data brokers, or unaffiliated third parties for commercial gain.
You can request a copy of the personal data ecv66 holds about you at any time by contacting our support team.
You may request deletion of your personal data, subject to ecv66's legal and regulatory retention obligations.
ecv66 collects personal data from players through the following channels and in the following categories:
ecv66 does not collect data from social media profiles, does not use facial recognition technology, and does not purchase data about players from third-party data providers. The data we hold is limited to what is provided directly by the player or generated through their use of the platform.
ecv66 processes the personal data we hold for the following purposes:
- To create and manage your player account, authenticate your identity when you log in, and maintain accurate account records for the duration of our relationship.
- To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain transaction records as required for financial compliance purposes.
- To verify your age and identity in compliance with our responsible gaming obligations and anti-money laundering procedures, and to prevent underage gambling.
- To detect and prevent fraud, account abuse, bonus misuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
- To provide customer support, respond to queries and complaints, and resolve disputes relating to your account or transactions.
- To send service communications relevant to your account — including security alerts, deposit confirmations, withdrawal confirmations, and changes to these terms or our privacy practices. These communications are not marketing messages and cannot be opted out of while your account remains active.
- To send promotional communications about bonuses, offers, and events on ecv66 — including seasonal promotions for Eid, Pohela Boishakh, BPL, and T20 World Cup. You may opt out of promotional communications at any time via your account settings or by contacting support.
ecv66 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Platform security and fraud detection systems may flag accounts for human review, but final account-level decisions are made by trained personnel, not solely by automated systems.
ecv66 processes your personal data on the following legal bases:
- Contractual necessity — processing required to perform our contract with you as a registered player, including account management, payment processing, and service delivery.
- Legal obligation — processing required to comply with applicable financial crime prevention regulations, anti-money laundering obligations, and age verification requirements.
- Legitimate interests — processing for the purposes of fraud prevention, platform security, and improving the quality of our services, where those interests are not overridden by your privacy rights.
- Consent — processing for promotional communications, where consent has been provided at registration or subsequently. You may withdraw consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.
ecv66 does not sell personal data. We share your information with third parties only in the following limited circumstances:
- Payment processors — we share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard processors to enable your deposit and withdrawal transactions. These processors operate under their own privacy policies and are not permitted to use your data for any purpose other than processing your transaction.
- Game providers — game session data (bet amounts, game outcomes, session duration) may be shared with licensed game providers such as Evolution Gaming, Pragmatic Play, Spribe, Ezugi, and NetEnt for the purpose of game audit and RNG certification. These providers are contractually prohibited from using this data for any other purpose.
- Regulatory and law enforcement bodies — where ecv66 is required by applicable law, court order, or regulatory direction to disclose player data to a competent authority, we will comply with that obligation. Where legally permissible, we will notify the affected player of such disclosure.
- Service providers — we may share data with third-party technical service providers (such as cloud hosting providers, analytics platforms, and security auditors) who process data on our behalf under data processing agreements that prohibit them from using your data for their own purposes.
In all cases where we share data with third parties, we apply appropriate contractual safeguards to ensure that the recipient is obligated to treat the data with the same level of care and security that ecv66 applies. We do not share your data with advertisers, social media platforms, or unaffiliated commercial organisations.
ecv66 processes financial transaction data in connection with your deposits and withdrawals. We retain records of transaction amounts, timestamps, payment method identifiers, and transaction outcomes. We do not store full mobile wallet credentials or card numbers on our servers. Payment authentication takes place through the relevant payment processor's own secure infrastructure.
Transaction records are retained for a minimum of five years from the date of the transaction in accordance with applicable financial record-keeping requirements. This retention period applies regardless of whether your account remains active. After the retention period expires, transaction records are securely deleted or anonymised in accordance with our data deletion procedures.
ecv66 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to the following minimum retention periods:
- Account and registration data is retained for the duration of the active account relationship and for a minimum of five years following account closure, to support dispute resolution, regulatory compliance, and anti-money laundering obligations.
- Identity verification documents (KYC) are retained for a minimum of five years from the date of verification. Where the account is closed before the five-year period expires, KYC documents are retained for the remainder of the five-year period and then securely deleted.
- Support communications are retained for a minimum of two years from the date of the last communication in a given support thread, to support ongoing dispute resolution and service quality monitoring.
When a retention period expires, ecv66 will either securely delete the relevant data or anonymise it in a way that means it can no longer be associated with an individual player. Anonymised data may be retained indefinitely for statistical and platform improvement purposes.
As a player on ecv66, you have the following rights in relation to the personal data we hold about you:
- Right of access — you may request a copy of all personal data ecv66 holds about you. We will provide this within 30 days of a valid request. Requests must be submitted in writing to our support email address shown in the footer of this page.
- Right of rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. Where data cannot be corrected (for example, historical transaction records), we will note the inaccuracy on record.
- Right of erasure — you may request that ecv66 delete your personal data. This right is subject to our legal and regulatory retention obligations. Where we are required by law to retain certain data (for example, financial transaction records), we cannot delete it before the applicable retention period expires.
- Right to restrict processing — you may request that we restrict processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where processing is unlawful but you do not want the data deleted.
- Right to object — where ecv66 processes your data on the basis of legitimate interests, you have the right to object to that processing. ecv66 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to withdraw consent — where processing is based on your consent (for example, promotional communications), you may withdraw that consent at any time by updating your account preferences or contacting our support team. Withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal.
To exercise any of the rights listed above, please contact the ecv66 support team in writing at the email address shown in the footer of this page. Please include your registered mobile number and a clear description of the right you wish to exercise. We will acknowledge your request within 5 business days and respond in full within 30 days.
ecv66 uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:
- Essential cookies — required for the platform to function correctly. These include session authentication cookies that keep you logged in during your session, security cookies that protect against cross-site request forgery, and load-balancing cookies. Essential cookies cannot be disabled without breaking core platform functionality.
- Analytical cookies — used to understand how players use the platform, which pages are visited most frequently, where players encounter errors, and how long sessions last. This data is processed in aggregated, anonymised form and is used only to improve the platform. Analytical cookies may be disabled via your browser settings.
- Functional cookies — used to remember your platform preferences such as language settings and display options. These cookies improve your experience but are not strictly necessary for the platform to operate. They may be disabled via your browser settings.
You can manage cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect the performance and personalisation of certain platform features. ecv66 does not use third-party advertising cookies or cross-site tracking cookies.
ecv66 implements appropriate technical and organisational measures to protect the personal data we hold against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL 256-bit encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel on a need-to-know basis, regular security assessments and penetration testing, and audit logging of access to sensitive data systems.
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of players, ecv66 will take prompt action to contain the breach, assess its scope and impact, and notify affected players as soon as reasonably practicable. ecv66 will also notify the relevant authorities where required by applicable law. Players are encouraged to use a strong, unique password for their ecv66 account and to contact support immediately if they suspect unauthorised access.
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about how ecv66 handles your personal data, please contact our support team in writing at the email address shown in the footer of this page. Please mark your message clearly as a privacy-related enquiry to ensure it is directed to the appropriate team.
ecv66 will acknowledge all privacy-related requests within 5 business days and will respond in full within 30 days of receipt. Where a request is complex or where a large volume of requests is received simultaneously, the response period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it within the initial 30-day period.
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